Return and Refunds Policy

You may return a standard, unmodified container within 30 days of delivery if it does not match the condition grade or specifications ordered. The container must be empty, clean, and in the same condition as delivered. Custom modifications, special orders, and as-is containers are non-refundable.

To request a return, email Sales@primecontainershub.com within 30 days of delivery with your order number, reason for return, and photos of the container. Our team will review and provide return instructions. Returns are subject to inspection and approval.

Approved refunds are processed to the original payment method within 5-10 business days. Shipping and delivery fees are non-refundable unless the return is due to our error. A restocking fee may apply for returns not caused by a defect or incorrect order.

If you receive a container that is damaged or does not match your order, we may offer an exchange for an equivalent unit at no additional cost, subject to availability and inspection.

The following are not eligible for return or refund: modified containers, special-order sizes or configurations, as-is containers, containers damaged after delivery due to customer handling, and containers delivered more than 30 days prior to the return request.

For return or refund questions, email Sales@primecontainershub.com or call 1-272-236-9242 during business hours.